Troubleshooting issues with the Inspectioneering Training platform

Troubleshooting issues with the Inspectioneering Training platform

Introduction

The Inspectioneering Training Platform is built to run smoothly, but like any web application, it can occasionally hit a snag. If something isn't working the way you expect, the steps below resolve most issues.

System Requirements

Please ensure that the device you are accessing the platform from is compliant with the system requirements listed here.

Refresh Your Cache

The platform supports all current versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari. If pages aren't loading correctly or content seems out of date, clearing your browser's cache is a good next step. The process varies by browser, so refer to your browser's documentation for instructions. After clearing the cache, close and reopen the browser, then log back in.

Contact Inspectioneering Support

If you’re experiencing issues with the platform, the easiest and quickest way to resolve them is to contact the Inspectioneering Training support team. When you contact us, it helps to include:
  1. What you were trying to do when the problem occurred
  2. The course or page where it happened
  3. Your browser and device type
  4. A screenshot of any error message, if possible